Preamble

The following General Terms and Conditions govern the contractual relationship for the use of the SaaS platform "Blocaro" (hereinafter "Software" or "Service") between the provider (hereinafter "Provider", "we" or "Blocaro") and the users of the platform (hereinafter "Customer" or "User").

Blocaro is an innovative cloud-based document management system. The core feature of Blocaro is granular permission management within individual documents. This allows users to precisely control which persons or teams may view, edit, move, or share specific paragraphs, sections, or text blocks within a document.

§ 1 Scope and Contracting Party

(1) These Terms and Conditions apply to all contracts for the free and paid use of the Blocaro software.

(2) The offer is directed both at entrepreneurs (§ 14 BGB) and consumers (§ 13 BGB).

(3) Deviating, conflicting, or supplementary terms and conditions of the Customer shall only become part of the contract if we have expressly agreed to their validity in text form.

(4) The provider and contracting party is Blocaro, owner: Lyubomira Petkova, Von-der-Tann-Straße 17, 67433 Neustadt an der Weinstraße, e-mail: legal@blocaro.com

§ 2 Subject Matter, Provision, Availability and Support

(1) The subject matter of the contract is the temporary or indefinite provision of the web-based software "Blocaro" for use via the internet under the Software-as-a-Service model (SaaS).

(2) The Provider is obligated to provide the software in the contractually agreed functional scope at the handover point of the data center. A specific minimum availability is not owed unless expressly agreed otherwise.

(3) The Provider is entitled to temporarily restrict the service to the extent required for technical reasons, IT security, capacity management, maintenance work, error correction, or implementation of updates.

(4) Support is provided for all plans exclusively by e-mail. Unless expressly agreed otherwise, no fixed response or recovery times are owed.

(5) The statutory provisions on contracts for digital products, in particular §§ 327 et seq. BGB, remain unaffected with respect to consumers.

§ 3 Plans, Plan Changes and Capacity Limits

(1) The Customer may choose between a free plan and various paid plans.

(2) Upgrading to a higher, paid plan is possible at any time and takes technical effect immediately upon completion of the checkout process.

(3) Downgrading to a lower plan or to the free plan takes effect only at the end of the current billing period.

(4) The plans are subject to the functional and capacity limits specified in the service description.

§ 4 Contract Formation and Registration

(1) The presentation of the software on the website does not constitute a legally binding offer, but a non-binding invitation to register.

(2) The use of Blocaro requires the creation of a user account. By submitting the registration form, the Customer makes a binding offer to conclude a free usage contract.

(3) The contract is concluded as soon as the Provider activates the Customer's account or sends the Customer a confirmation e-mail regarding successful registration.

(4) For paid plans, the contract is concluded upon completion of the electronic order or checkout process.

§ 5 Prices, Payment Terms and Invoicing

(1) Fees for using paid plans are those listed on the website. For consumers, prices include statutory VAT; for B2B customers, prices are net plus VAT.

(2) Billing occurs monthly or annually in advance depending on the chosen plan.

(3) Payment processing is handled by the external payment service provider Stripe.

(4) Invoices are automatically generated and provided to the Customer electronically by e-mail.

(5) If collection of a due fee fails, automated retry attempts may be made through the payment service provider.

§ 6 Right of Withdrawal for Consumers

(1) If the Customer concludes the contract as a consumer via distance selling and is legally entitled to a right of withdrawal, they will be separately informed of this in accordance with the statutory provisions.

(2) The withdrawal notice and the sample withdrawal form will be provided to the consumer in good time before making their contractual declaration and after conclusion of the contract on a durable medium.

(3) If the consumer expressly requests that the Provider begins providing the paid digital service before the withdrawal period expires, the consumer owes compensation for services already rendered up to the point of withdrawal in the event of a withdrawal.

(4) Early expiry of the right of withdrawal only occurs in the cases provided for by law.

§ 7 Right to Modify and Discontinuation of Service

(1) The Provider is entitled to modify, further develop and adapt the software to technical or legal conditions, provided that this does not unreasonably impair the contractually owed core service scope.

§ 8 Customer Obligations and Prohibited Content

(1) The Customer is solely responsible for the legality, accuracy, and appropriateness of all documents uploaded, created, or managed in Blocaro.

(2) The Customer is strictly prohibited from uploading or disseminating unlawful, discriminatory, extremist, or harmful content.

§ 9 Rights of Use for Documents

(1) All copyright and related rights in documents uploaded by the Customer remain entirely with the Customer.

(2) The Customer grants the Provider the rights of use strictly necessary for the technical provision of the SaaS service.

§ 10 Warranty (Liability for Defects)

(1) For consumers, the statutory provisions for digital products (§§ 327 et seq. BGB) apply.

§ 11 Liability

(1) In the case of free use, the Provider is only liable for intent and gross negligence.

(2) In the case of paid use, the Provider is liable without limitation for intent and gross negligence.

(3) The above liability limitations do not apply in the event of injury to life, body, or health.

§ 12 Data Protection and Data Processing Agreement (DPA)

(1) The processing of personal data by the Provider is always carried out in accordance with the General Data Protection Regulation (GDPR). Details can be found in the separate Privacy Policy.

§ 13 Contract Term, Termination and Data Export

(1) Contracts for the free plan are concluded for an indefinite period and may be terminated by either party at any time without notice.

(2) Contracts for paid plans renew automatically unless terminated at the end of the respective billing period. Termination can be made in the account settings or in text form (e.g. by e-mail to legal@blocaro.com).

(3) Upon termination of a paid plan, a multi-stage deactivation and deletion process begins: days 0-14 full access, days 15-29 read-only access with export capability, from day 30 automatic deletion.

§ 14 Final Provisions

(1) The law of the Federal Republic of Germany applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

(2) The place of jurisdiction for merchants is the registered office of the Provider.

(3) Should individual provisions of these Terms and Conditions be invalid, the validity of the remaining provisions shall not be affected.

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